Terms & Conditions

1. General terms

These Terms & Conditions form a legal agreement between you and the operator of Onluck Casino. They apply to your access to the website, creation and use of an account, deposits, withdrawals, games, promotions and any other services made available through the platform. Additional rules may apply to particular games, payment methods, promotions or features. Where additional rules are shown, you should read them before using the relevant service.

You must use the website only for lawful purposes and in accordance with these terms. You are responsible for ensuring that online gambling is permitted where you live and that you comply with all laws and regulations that apply to you. Onluck Casino does not represent that the website or every service is suitable or available in every location.

Access to the website is provided on an availability basis. The operator may update, suspend, restrict or withdraw any part of the website or its services where reasonably necessary, including for maintenance, security, legal or operational reasons. Some games or features may not always be available, and content may differ according to location, account status or technical requirements.

Acceptance and changes

By continuing to use Onluck Casino after these terms have been updated, you accept the revised version. The latest version will apply from the date it is published or otherwise made available. You should review the terms regularly, particularly before using the account or taking part in a promotion. If you do not agree with an update, you must stop using the website and may request that your account be closed.

• You must provide accurate, current and complete information when requested.
• You must use only one personal account unless the operator has expressly approved another arrangement.
• You must not use the website to commit fraud, launder money or support any unlawful activity.
• You must not interfere with the website, games, payment systems or security controls.
• You must not copy, modify, distribute or commercially exploit website content without permission.

2. Eligibility and account responsibilities

You may use the services only if you meet the minimum legal age and other eligibility requirements that apply in your location. Gambling is for adults only. If you are under 18, or below the minimum age required by applicable law, you must not register, deposit, play or attempt to use the website.

When opening an account, you may be required to provide identity, age, address, payment or other information. Information must be truthful and must belong to you. The operator may carry out verification checks before or after an account is opened and may request supporting documents. Services, deposits or withdrawals may be restricted until requested checks are completed.

You are responsible for keeping your login details confidential and for all activity carried out through your account. You must contact the operator through the available support channel as soon as you become aware of unauthorised access, a lost password or any other security concern. You must not permit another person to use your account, and you must not use another person's account.

An account is personal to the registered customer. You must not sell, transfer, assign or otherwise give access to your account. The operator may refuse registration, limit access, suspend an account or close an account where it has reasonable grounds to believe that information is inaccurate, the terms have been breached, verification cannot be completed, or continued access would create a legal, security or responsible gambling concern.

Prohibited conduct

• Using automated software, bots, scripts or other tools to access or interact with the website.
• Exploiting a technical error, pricing error, game fault or payment issue.
• Using funds that are suspected to be stolen, obtained unlawfully or controlled by another person.
• Attempting to manipulate a game, result, promotion, account system or other customer.
• Providing false information or attempting to avoid identity, location, age or financial checks.

3. Deposits, play and withdrawals

Available payment methods, instructions and any applicable conditions will be displayed on the website. You may use only a payment method that is in your name or that you are authorised to use. The operator may decline, delay or reverse a transaction where required for security, verification, legal or payment-processing reasons.

You should deposit only money that you can afford to lose. Deposited funds are intended for use on the platform and must not be used for unlawful purposes. You are responsible for checking the transaction details before confirming a deposit. Your bank, card provider or payment service may apply separate fees, limits or exchange-rate charges, and those matters are outside the operator's control.

Games are played according to the rules and information shown for the relevant game. You are responsible for checking the stake, game settings and any applicable rules before confirming play. A game outcome may be affected by technical interruptions, connection problems or other events. If a game is interrupted or recorded incorrectly, the operator may review the relevant activity and take reasonable steps to correct the issue.

Withdrawal requests may be subject to account verification, payment checks, responsible gambling reviews and applicable legal requirements. The operator may require a withdrawal to be returned through an approved method or may ask for further information before processing it. You remain responsible for providing correct payment details and for checking any instructions shown when making a request.

Errors and account balances

If a technical or administrative error results in an incorrect balance, transaction or game outcome, the operator may correct the error and adjust the account accordingly. If funds are credited to your account by mistake, you must not use them and should notify the operator through the available support channel. Where an amount has already been withdrawn or used, the operator may seek its return where permitted by law.

The operator may apply reasonable transaction, account or game limits where permitted or required. Any relevant limit or condition should be displayed before you confirm the affected activity. Nothing in these terms removes any rights you may have under applicable Australian consumer law.

4. Promotions and responsible gambling

Promotions, bonuses and other offers may be subject to separate promotional terms. These terms may explain eligibility, qualifying activity, expiry, wagering conditions, maximum values, game restrictions, withdrawal conditions and any other requirements. You should read the specific promotional terms before accepting an offer. If you do not satisfy those requirements, an offer or related benefit may not be available.

Unless the relevant promotion states otherwise, promotional offers are intended for one person, one account and one household. The operator may withdraw or correct an offer where it has been made available in error, where there is suspected abuse, or where the offer has not been used in accordance with its terms. Any action taken will be subject to applicable law.

Play within your limits

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and avoid gambling with money needed for everyday expenses. Do not play when affected by alcohol, drugs, stress or strong emotions. Take regular breaks and stop if gambling is no longer enjoyable or feels difficult to control.

• Use any available deposit, spending, session or time-management tools that suit your circumstances.
• Request a break or account closure if you need time away from gambling.
• Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
• Do not ask another person to deposit or gamble on your behalf, and do not share your account.
• If you are concerned about someone else's gambling, encourage them to seek appropriate support.

Requests for account restrictions, breaks or closure may be subject to operational and legal processes. A restriction is not a guarantee that you will never be able to access gambling elsewhere. If you choose to stop, you should also consider blocking gambling advertising, removing stored payment details and contacting an independent gambling support service in Australia.

5. Privacy, liability and ending the agreement

Personal information is handled in accordance with the Onluck Casino Privacy Policy and applicable privacy laws. Information may be collected and used for account administration, identity and age checks, payment processing, fraud prevention, responsible gambling, customer support, security, legal compliance and service improvement. You should read the Privacy Policy to understand how information is managed and what choices may be available to you.

The website may contain links to third-party websites or services. Those third parties operate under their own terms and privacy policies. The operator is not responsible for the content, availability, security or practices of an external website, and you should review its information before using it.

To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, including telecommunications failures, internet interruptions, device problems, cyber incidents, payment-provider issues or other technical events. Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.

Suspension, closure and disputes

You may stop using the website and request account closure at any time. The operator may suspend or close an account where required by law, where verification is unsuccessful, where there is suspected fraud or prohibited conduct, or where the account presents a security, compliance or responsible gambling concern. Closing an account does not remove obligations that arose before closure, including obligations relating to transactions, unlawful conduct or outstanding amounts.

If you have a question or complaint, you should first use the support channel made available through the website and provide enough information for the matter to be reviewed. The operator may request account or transaction details to investigate the issue. You should keep records of relevant messages, dates and transaction information. Nothing in this process limits any complaint, dispute-resolution or legal rights available under applicable law.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms are intended to operate subject to the laws and courts that apply to the relevant parties and circumstances.